Customer Service Executive

2 days ago

Jaipur, India Baise Gaba Full time

Manage the service quality and customer satisfaction.
- Manage incoming phone calls & Messages.
- Build sustainable relationships and trust with customer accounts through interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Attending to all customer queries, concerns and comments posted to the company's social media platforms.
- Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Ensure the fulfilment of customers' orders via store pick of delivery service.
- Implement the e-commerce activities.

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Overtime pay

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