Operations Expert, As

**Operations Expert, AS**:
**Job ID**:R0389018

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-06-10

**Location**:Bangalore

**Position Overview**:
**Job Title: Operations Expert, AS**

**Location: Bangalore, India**

**Role Description**
- The Associate focuses on effective oversight of strategic data used across the bank’s systems and infrastructure.
- This role supports various elements of the data lifecycle, from ensuring and managing that data is captured from the best source, to validating and classifying, and operating controls that optimize its quality and maximize coverage.
- The associate has responsibility for maintaining robust processes related to data set-up, storage and distribution, as well as system configuration, together with participation in projects designed to streamline infrastructure and improve efficiency.
- Reference data is integral to the bank’s response to regulatory requirements. Close partnership is needed with stakeholders such as Front Office, Middle Office, Audit, Compliance and Regulatory. Reporting to deliver solutions that balance immediate business priorities with long term strategic objectives. An Associate primarily handles the management of data operations and ensures governance reports from data interpretation.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

**Process**:

- First point of escalation for both internal & external teams for any issues or queries.
- Managing & monitoring the mailboxes to ensure all mails are actioned within agreed SLA.
- Handholding the team and assist with process related queries.
- Preparation & updating of process DTP.
- To ensure any process update is shared with the team in a timely manner and the document the same.
- Assess and create checkers/SME within the process.

**People**:

- Provide regular & structured feedback to analyst/senior analysts on quality and productivity.
- Planning & rostering the team across shifts & managing leave calendar.

**Control**:

- Follow escalation matrix to ensure aged outstanding are cleared.
- Ensuring the MIS is up to date and shared with the management daily.
- Owning the issues, resolve it on priority and escalating wherever required as per escalation matrix.
- Identify training needs of the team to improve quality & performance.
- Possess a clear and in-depth understanding of procedures and share across team members.
- Provides transparency regarding operational incidents, root causes and proposed remediation. Plays a lead role in remediation.
- Effectively manages escalation notification to AVP with estimated potential or actual impact.
- Ensuring the mandatory trainings are completed by the team and themselves within the time.

**Change**:

- Encourage team to share process improvement ideas.
- Plan & execute -Training/UAT testing/project support.
- Ensure completion of Mandate Trainings for teams

**Your skills and experience**
- Minimum bachelor’s degree or equivalent in relevant field.
- 4 to 7 years of work experience in corporate Banking, preciously for dbInternet Application (Must)
- Prior Signature Process knowledge including screening, Coversheets and Archival Process (Must)
- Well versed with dbInternet Application and all related functions (Maker and Checker)
- Strong knowledge of Name List and Fircosoft Screening (Must)
- Lead communication with respective KYC team in case PEP Hits and discount process.
- Strong knowledge of Banking operations/Financial Products (Trade Finance, Global Transection Banking)
- Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
- Good communication skills. Interaction with the Middle Office and/or Clients to ensure the timely and accurate processing of all life cycle events.
- Must be able to work well and adapt to change in a fast-paced environment
- Ensure that all work is delivered, meet the agreed production standards, and SLA timeframes & responsible for all process related MI reports
- Adherence to STARC standards and procedures and ensuring that there are no lapses or gaps in control.
- Keep leadership team informed of status of cases and proactively identify and flag issues.
- EOD controls
- Should be flexible in working hours.
- Able to work under pressure and against challenging timescales.

**How we’ll support you**
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
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