Operations Expert, Avp

**Operations Expert, AVP**:
**Job ID**:R0388472

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-06-04

**Location**:Bangalore

**Position Overview**:
**Job Title: Operations Expert, AVP**

**Location: Bangalore, India**

**Role Description**
- The Financial Crime Control Continuous Improvement Centre of Excellence (FCCI CoE) operates within the Financial Crime Risk and Compliance Monitoring & Assurance function under CB IB Operations and Controls.
- While maintaining segregation, FCCI collaborates closely with the front office and supports Accountable Client Owners (ACOs) in reviewing Account Activity Reviews (AARs) and assessing the Expected Nature and Purpose of Relationship (ENPR).
- FCCI drives continuous improvement initiatives to optimize operational frameworks, enhance process efficiency, and strengthen risk management controls.
- You will act as a dedicated Corporate Bank global coordinator between ACOs, business support teams, and other key stakeholders including technology, AFC, KYC Operations, MI, quality control, and assurance.
- You will drive the AAR/ENPR attestations process with a strong focus on data completeness, timely execution, and quality.
- Additionally, you will play a key role in implementing continuous improvements to strengthen operational controls and overall effectiveness.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Monitor the Corporate Bank AAR/ENPR pipeline and ensure that required tasks are released according to the agreed timeframe for all events, including NRD, EDR, and Annual AAR.
- Manage the allocation of AAR/ENPR tasks to the relevant ACO/support team and ensure reallocation where necessary.
- Prepare and publish regular and ad hoc Management Information (MI) reports, reconciling and enriching data by leveraging various centralized data sources to ensure accuracy and completeness.
- Act as the central point of contact for AAR-related queries and issues, serving as an escalation point for ACOs, business support, and outreach teams.
- Facilitate the resolution of overdue Account Activity Reviews (AARs) through proactive follow-ups and coordination with ACOs and the Quality Control team.
- Review QC and QA failures, conduct root cause analysis, and support ACOs with the remediation and resubmission of attestations.
- Manage and respond to mailbox queries from business and support teams, ensuring timely resolution or escalation.
- Maintain an issues log and actively follow up or escalate key dependencies where required for quick resolution of issues.
- Identify and implement process enhancements to improve efficiency, accuracy, and effectiveness in transaction monitoring and risk management.
- Draft and maintain process documents, Key Operating Documents (KODs), and PowerPoint presentations to support governance, training, and operational improvements.
- Establish and maintain strong collaborative partnerships with key stakeholders to enhance coordination, streamline workflows, and drive process improvements in financial crime risk management.

**Your skills and experience**
- 10+ years of experience in Account Activity Reviews or KYC operations
- Ability to collect, interpret, and reconcile large and complex data sets from multiple sources to derive meaningful insights and drive decision-making.
- Advanced Excel skills (macros, power query, pivot tables, and complex formulas) for MI reporting.
- Experience with Power BI, Tableau, Python or SQL is advantageous.
- Strong risk management capabilities, with expertise in KYC controls related to the client lifecycle.
- Understanding of Investment and Corporate Banking products and middle office operations.
- Ability to work independently, solve business problems, and demonstrate a proactive, inquisitive, and problem-solving mindset in a fast-paced environment.
- Team leadership experience or the ability to mentor and train junior team members.
- Excellent collaboration and stakeholder management skills, with the ability to build and maintain relationships across business, compliance, technology, and operational teams.
- Strong communication skills in English, with proficiency in MS Outlook and PowerPoint.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams