Customer Service

8 hours ago

Lucknow, India ndmeaa.com Full time

Here’s how to write a customer service representative job description and what to include in yours.

**Job Brief**

**Responsibilities**

Your customer service representative job description should include a list of the key responsibilities, many of which are similar from job to job. But because each company operates a little differently, you will also want to include those responsibilities that may be unique to customer service representative duties at your company.

For instance, if customer service representatives are required to provide a daily call log, you should note that in your job description. If customer service representatives also communicate with other departments such as sales, marketing and quality assurance, you should include those responsibilities in your job description.

In addition to responsibilities that are unique to your company, the following are some of the more common responsibilities for customer service representatives:

- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions

**Skills and Qualifications**

Some of the key skills for a customer service representative are:

- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets

**Additional Information To Include in a Job Description**

**Customer Service Representative Job Description Examples**

In this section, we share examples of customer service representative job descriptions found on Indeedfrom various industries to help you craft your own. The first job description is a good example of the typical skills and responsibilities of a customer service representative. The second job description provides a detailed job brief, including salary and typical working hours. And the third example is a “less is more” example of a brief list of common skills and responsibilities.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹10,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Lucknow - 226016, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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