Reception/concierge Services

**Job Title**

Reception/Concierge Services
**Job Description Summary**

Reception and Concierge services role

Job Description Summary

Visitor Experience
- Greet visitors and employees in a warm and friendly manner
- Register visitors using Visitor Management System and provide guest badges
- Ensure host is contacted when visitor arrives
- Inform guests and visitors of various site amenities available to them
- Provide transportation and off-site food options for employees and visitors
- Answer and direct phone calls, and virtually support calls and visitors for other offices, as needed
- Is knowledgeable about what activities are available in the local vicinity (theater, sports, concerts, shows, special exhibits, sightseeing).

Meetings & Events
- Ensure all meeting spaces are clean and ready for use. Engage IT and/or Facilities team when assistance is needed, or repairs need to be made.
- Support site and team events at the office such as Thirsty Thursdays, Speaker Series or Trivia.
- Schedule site activities and maintain a calendar of events for the site.
- Coordinate with Site Leader on company sponsored events
- Submits work orders to ensure room set-ups for events and meetings
- Maintain onsite events calendar
- Manage license for music, cable TV, and other services for onsite entertainment.
- Coordinate Hub TV programming, including sporting events and other exciting headlines

Amenities & Site Services
- Partner with Global Wellness & Worklife Lead for events including opportunities to drive Fitness Center usage
- Provide support for employees in utilizing company services, such as the mail room, IT PIT Stop, passport photos, faxing, etc.
- Oversee intelligent locker package delivery system
- Manage our Gennovator family wall
- Support new hires in navigating the office and services

Office Administration
- Ensure that the lobby, meeting rooms and other common areas are being maintained by your business partners, at all times.
- Manage site communications on our internal channels and manage digital signage updates.
- Confirm printers are operating and have all supplies, including paper and toner
- Oversee onsite car charging program
- Support employees with reserving seats, educate on technology tools available to support their needs in the future

Additional Responsibilities

Responsible for personal safety and the safety of those who are affected by your work. Follows the security team's prescribed security and emergency protocols. Responds to emergencies in a controlled, effective manner. According to operating procedures, summons the needed help and issues the appropriate alerts.
- Participate in all EHS related programs & activities required, including incident investigations
- Report any condition that could result in an accident or injury
- Be an active member of the Emergency Response Team supporting annual evacuation drills

**Qualifications**:
GED or High School Diploma needed. It is preferred to have a bachelor's degree or professional hospitality accreditations.

Experience in Customer Service is Required. Notary services a plus.

Strong local knowledge, including all relevant information on recreation, hospitality, and business.

Ability to grasp and interpret memoranda, brief communications, and directions, and to ask for clarification when necessary. The capacity to write correspondence and routine reports. The capacity to communicate information clearly to a department inside your company or to big groups of personnel.

Being at ease interacting and meeting new people.

Has a friendly, outgoing personality, the capacity to judge the situation, empathize, and provide assistance.

Uses great interpersonal abilities and a high level of attention to detail.

Possesses a positive outlook and a keen sense of urgency when it comes to fixing any potential problems.

Ability to lift up to 40lbs.