Guest Service Associate

3 days ago

Teynampet Chennai Tamil Nadu, India HANU REDDY RESIDENCES Full time

**Responsibilities**:

- **Customer Service**: Greet, welcome, and assist residents, clients, and guests. Conduct lobby rounds and respond promptly to inquiries.
- **Administration**: Utilize helpdesk software, maintain accurate records, and gather resident feedback.
- **Operations**: Perform additional duties as assigned, ensure cleanliness of the reception area, and manage events.
- **General**: Answer calls, sort mail, and coordinate with other departments.

**Requirements**:

- **Hospitality Mindset**: Maintain a welcoming and professional demeanor.
- **Time Management**: Take ownership of requests and complaints and ensure timely resolution.
- **Problem-Solving**: Address emergency situations and concerns promptly.
- **Communication**: Fluency in English. Basic computer skills, including MS Office.
- **Experience**: Relevant hospitality education and 1-2 years of experience or 2-3 years of customer service experience.
- **Flexibility**: Willingness to work flexible shifts, weekends, and holidays.

Pay: ₹13,000.00 - ₹18,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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