Customer Service Representative

5 days ago

Ahmedabad Gujarat, India Amrapali Industries Ltd. Full time

Key Responsibilities:
1. Customer Support: Respond to customer inquiries and provide information

about various products and services offered by the brokerage firm. Assist

clients with account-related questions, transactions, and account

maintenance.

2. Call Handling: Answer incoming phone calls promptly and professionally.

Address client concerns, requests, and complaints effectively, striving to

exceed their expectations.

professional manner. Provide comprehensive and accurate information while

maintaining the firm's communication standards.

4. Account Assistance: Guide clients through the account opening process, assist

with login issues, and troubleshoot technical problems related to trading

platforms and online accounts.

5. Information Sharing: Keep clients informed about market updates and

relevant news/ regulations/ process that may impact their investments.

6. Problem Resolution: Investigate and resolve issues related to trade execution,

account discrepancies, and any other concerns raised by clients. Collaborate

with other departments, such as trading, compliance, and operations, to find

effective solutions.

7. Regulatory Compliance: Ensure that all communications and interactions with

clients adhere to industry regulations and compliance standards, maintaining

the confidentiality and security of sensitive information.

8. Record-Keeping: Maintain accurate records of client interactions, inquiries,

and resolutions using customer relationship management (CRM) software.

9. Continuous Learning: Stay updated with industry knowledge, market trends,

and the brokerage firm's products and services to provide informed and high
- quality support to clients.

10. Feedback and Improvement: Collect and report client feedback to the

management team. Suggest process improvements to enhance the overall

customer service experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have in Customer Service / Customer Support?
- Current Salary
- Expected Salary
- Notice Period

**Language**:

- English (preferred)

**Location**:

- Ahmedabad, Gujarat (preferred)

Work Location: In person

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