B2b Customer Support

2 days ago

Gurugram Haryana, India Redcliffe labs Full time

**Position Overview**:
The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. This role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards.

**Key Responsibilities**:

- Handle inbound and outbound communication with B2B partners in a timely and professional manner.
- Provide accurate information and updates regarding diagnostics services, bookings, and report status.
- Address partner queries and concerns promptly to ensure efficient issue resolution. o Manage escalations and coordinate with relevant teams to deliver effective solutions.
- Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status.
- Coordinate with the laboratory team to resolve report-related discrepancies or delays.
- Accurately record and maintain booking IDs and other relevant information in the internal system.
- Ensure all partner-related data is updated, complete, and compliant with internal processes.
- Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline.

**Job Types**: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

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