ERP Implementation Support

3 days ago

Kochi Kerala, India d'Katia Software Technologies Pvt Ltd Full time

In this role,you will be responsible to manage the overall implementation process of an ERP and act as the primary point of contact for the clients of the company..You should act as a link between client and company by assisting clients in the implementation of ERP until it goes LIVE.

**Job Location**

**Kochi**

**Roles and Responsibilities**
- Gain complete knowledge about the product and modules
- Build a strong relationship with the customer through implementation and ensure the delivery of the project and solution is satisfactory to the customer.
- Overall responsibility for the successful completion of project implementations,
- Ability to successfully manage multiple concurrent projects from kick-off through post Go-Live support phases
- Prime spokesperson to management on project related matters, both internally and externally.
- Collaborate with stakeholders to design and implement a successful ERP system
- Providing on site and off site demos and training on ERP/Software to the clients
- Analyze the effectiveness of the system and identify opportunities for improvement
- Lead pre and post-implementation activities such as live support and training
- Perform Weekly customer status calls
- Responsible for development and update of ERP technical instructions and user documentation
- Conduct training to the Teachers, Admin staff & Management regarding usage of ERP modules.
- Act as the single point of contact for the top management for implementation related matters
- Submit timely reports and updates

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹144,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have technical support experience?

**Education**:

- Bachelor's (preferred)

**Experience**:

- software support: 1 year (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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