Customer Support Intern- Mumbai

1 week ago

Mumbai Maharashtra, India Kanishka Software Pvt Ltd Full time

**Note: This is completely WFO role.**

**Location - Andheri (Sakinaka)**

**Responsibility**:

- Manage Application implementation and training at the site Resolving IT issues in a timely manner.
- Communicating with coworkers to diagnose the problem.
- Understanding Application flow.
- Product Documentation.
- Troubleshooting and resolving issues with our IT systems when they arise.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Analyze and report product malfunctions
- Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.

**Requirements**:

- IT support role, presales, or similar position knowledge or equivalent experience.
- Strong knowledge of computer hardware and software
- Familiarity with operating systems such as Windows, macOS, and Linux.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Proficient in Microsoft O365.

**Job Type**: Internship
Contract length: 6 months

Pay: ₹5,000.00 - ₹7,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- We must fill this position urgently. Can you start immediately?

**Language**:

- English (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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