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Customer Support Intern

2 weeks ago

Andheri Mumbai Maharashtra, India MCaffeine Full time

mCaffeine & Hyphen is looking for a passionate and driven Customer Support Intern to join our team

**Internship Period : 3 Months Mandatory (Can be transitioned into a full time role)**
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Build and maintain positive relationships with customers, fostering brand loyalty.
- Identify and escalate complex customer issues to the appropriate team members.
- Contribute to the development and implementation of customer service policies and procedures.
- Stay up-to-date on company products, services, and promotions.
- Collaborate with other departments to ensure a seamless customer experience.
- Analyze customer data to identify trends and areas for improvement.

Requirements:

- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Experience in customer service or a related field (preferred).

**FRESHERS CAN APPLY**

If you are a highly motivated individual with a passion to work in a fast paced work environment, we encourage you to apply

**Interview mode - In-person**

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you available to start immediately?

**Location**:

- Andheri, Mumbai, Maharashtra (required)

Work Location: In person