CEO's Office

Business

**CEO's Office (CC)**:

- Bengaluru- Work Type: Full Time

CEO’s Office (CC)

**ABOUT ZOLVE**:

- Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.

Zolve is the world's first cross border neo-bank which helps migrants get access to credit in the new country based on their home country credit score. Zolve’s cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurances, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country.

As we continue to grow into multiple geographies, product lines and customer segments, we are seeking a dynamic individual**to join us and support our journey.

**JOB DESCRIPTION**:
**Role**:CEO’s Office

**Location**:Bangalore

**Employment Type**:Full-Time

**RESPONSIBILITIES**:
**Customer Engagement & Retention Strategy**
- Develop and execute customer lifecycle strategies to enhance engagement and increase long-term retention.
- Identify key drivers of customer satisfaction, retention, and repeat usage to enhance credit card portfolio performance.

**Portfolio Growth & Spend Optimization**
- Identify high-potential customer segments and create strategies to increase credit card spends.- Work with marketing and product teams to develop spend-based offers, rewards, and cashback initiatives.- Monitor spend trends and transaction behaviors to identify new business opportunities.

**Churn & Attrition Management**
- Design and implement proactive customer retention programs to mitigate churn.- Develop early warning models to identify customers at risk of attrition and create targeted interventions.- Work closely with analytics teams to track churn drivers and optimize win-back strategies.

**Loyalty & Rewards Program Management**
- Enhance loyalty programs to maximize customer engagement and repeat usage.
- Optimize reward structures, redemption mechanisms, and partnerships to increase perceived value for customers.

**Stakeholder & Cross-Functional Collaboration**
- Partner with product, marketing, risk, and customer service teams to improve customer experience and engagement.- Work closely with technology teams to implement automation and AI-based interventions.- Coordinate with external partners (banks, fintechs, merchants) to drive joint engagement initiatives.

**QUALIFICATIONS**:
**Education**
- Bachelor’s degree in Business, Marketing, Finance, or a related field.
- MBA or equivalent (preferred but not mandatory).

**Experience**
- 4-6 years of experience managing a credit card portfolio (customer engagement, spend optimization, retention, loyalty programs).
- Prior experience in banks, NBFCs, fintechs, or payment networks handling credit card customer lifecycle management.

**Technical Skills**
- Experience working with CRM platforms, customer segmentation models, and campaign management tools.
- Strong command over Excel, Google Analytics, and digital engagement platforms.

**Soft Skills**
- Strong analytical and problem-solving skills to derive insights from complex data sets.- Excellent communication and stakeholder management skills to collaborate with cross-functional teams.-
- Strategic and execution-focused mindset, with the ability to translate business goals into actionable strategies.- Customer-first approach with a deep understanding of consumer behavior and engagement drivers.

**MORE ABOUT ZOLVE**:
Key Team Members

CAPITALISATION
- We have raised **$311Mn in Equity funding (Series B)** and **warehouse debt line** from marquee investors including Creaegis, Accel, Lightspeed, Alkeon Capital, DST Global, CIM and others.

Zolve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.