Associate Success Generalist

3 days ago

Bengaluru Karnataka, India Blue Yonder Full time

Scope:

- Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow
- Prioritize, track, and close tickets in a timely and accurate manner
- Ensures efficient HR service delivery and employee satisfaction

What you will do:

- Manage and resolve HR service requests and transactions through ServiceNow ticketing system.
- Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance.
- Operate within a global HR shared services model, supporting HR operations across multiple countries.
- Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment.
- Participate in HR projects and provide operational and analytical support to ensure successful execution.
- Generate reports and analyse HR data to support decision-making and compliance.
- Identify opportunities for process optimization and contribute to continuous improvement initiatives.
- Ensure adherence to SLAs and quality standards in all HR service delivery activities.
- Maintain documentation and SOPs for HR processes and system workflows.
- Manage stakeholder relationships and ensure effective communication and collaboration.
- Track compliance with HR policies, procedures, and regulations.
- Maintain and update the HR knowledge base to ensure accurate and up-to-date information.
- Support onboarding and offboarding processes, ensuring a smooth transition for employees.

What are we looking for:

- Bachelor’s degree in human resources, Business Administration, or a related field.
- 3-5 years of experience in HR operations or shared services, preferably in a global environment.
- Proven experience working in an HR Shared Services model.
- Proficient in Workday HCM and ServiceNow HR Service Delivery modules.
- Experience supporting HR processes across multiple countries is highly preferred.
- Strong analytical skills with proficiency in Excel or other data analysis tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Knowledge of Multiple regions HR compliance and data privacy regulations.
- Experience with process mapping and improvement methodologies.
- Familiarity with reporting tools such as Power BI is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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