Customer Success Associate

6 days ago

Bengaluru Karnataka, India Material Depot Full time

**Job Respinsibilities**:

- Collaborate with the sales team to transfer effectively the leads along with context, and other necessary information for a seamless transition.
- Target Achievement: Ensure strict alignment to the company’s goals and assist in achieving maximum results, and achieve all individual targets.
- Customer Relationship Management: Devise effective communication strategies and maintain detailed records of interactions. Engage across communication channels to effectively to queries and doubts
- Product Knowledge: Continuously read and learn about new products and improve understanding of company’s products for effective information dissemination.
- Feedback and Improvement: Provide feedback to the marketing and sales teams on the quality of leads and prospect engagement
- Reporting: Periodically and proactively collect, collate, and present customer feedback and analysis for improvement to all relevant stakeholders
- Query and dispute resolution through SLAs: Ensure strict adherence to SLAs for answering and resolving customer queries and concerns across different channels.

**You’re a good fit for this only if...**
- Bachelor's degree in Business, Marketing, or any related field is preferred. Equivalent practical experience will also be considered.
- Proven experience in a sales, business development, or customer-facing role. (Experience in home, interiors, construction, furniture or allied industries earn brownie points).
- Excellent communication, verbal and written with the ability to engage customers and convey complex concepts clearly and concisely.
- Strong interpersonal skills and the ability to build rapport with potential customers.
- Goal-oriented with a focus on achieving targets and deadlines.
- You’re open to being a generalist and adapting to the uncertainty of early-stage startups. Strong ability to deal with ambiguity and problem-solve for aspects that you or the team may encounter the first time or are not familiar with.
- Youbring your own unique skill set to the table and collaborate with others to accomplish your team’s goals.

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 30/10/2024

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