Clm Administrator

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
What You'll Do:
- As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system- Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rollouts-
- Perform root cause analysis of system issues and propose corrective action plans-
- Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM- Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis- Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements- Support adoption of best practices through the entire IT Business Applications support process- Maintain knowledge base of supported Ironclad CLM system functionality, customization and integration

What You'll Need:
- Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)- Experience with contract management processes, workflows, and compliance requirements-
- Strong system administration skills including user management, security configuration, and performance monitoring- Experience with database management and SQL queries for reporting and troubleshooting- Knowledge of API integrations and data exchange between enterprise systems-
- Experience with backup/recovery procedures and business continuity planning- Solid technical background with an ability to give instructions to a non-technical audience- Customer-service oriented with a problem-solving attitude- Excellent written and verbal communications skills

Bonus Points:- SOX controls implementation and support experience- SDLC experience- Experience within a publicly traded multi-national company, preferably high-growth company

Shift Timing : 5:00 PM - 2:00 AM IST

Work Location : Kharadi, Pune (Work form Office)

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Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture- Market leader in compensation and equity awards- Comprehensive physical and mental wellness programs- Competitive vacation and holidays for recharge- Paid parental and adoption leaves- Professional development opportunities for all employees regardless of level or role- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections- Vibrant office culture with world class amenities- Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

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