
Front Office Assistant
1 week ago
The Front Office Executive is the first point of contact for all guests at the hotel. They are responsible for providing outstanding customer service, handling check-ins and check-outs, managing reservations, and ensuring smooth communication between departments to enhance guest satisfaction.
**Key Responsibilities**:
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Handle guest requests, queries, and complaints promptly and professionally.
- Coordinate with housekeeping and other departments to ensure room readiness and special guest requests are met.
- Maintain accurate guest records using the Property Management System (PMS).
- Process payments and maintain records of financial transactions.
**Qualifications and Skills**:
- Bachelor’s degree in Hotel Management or related field (preferred).
- Prior experience in a front office or guest relations role, preferably in the hospitality industry.
- Proficient in hotel management software
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Ability to remain calm and courteous under pressure.
- Flexible with working hours, including weekends and holidays.
Food & Accommodation Provided
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
**Language**:
- English (required)
Work Location: In person
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