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Training Support Officer

2 weeks ago

Ahmedabad, India Matic Solutions Full time

POSITION DESCRIPTION - Training Support Officer
**POSITION TITLE**:Training Support Officer

**REPORTS TO**: Operations Head - Admin

**LIASE WITH**:Student Services/ Administration staff and Training staff
Position Objective
**Position Purpose**:
We are employing you as an enthusiastic Training Support Officer to join our Team. Your role will be following daily duties (But not limited to).

**Responsibilities**:

- Undertaking all areas of student record data entry, administration and compliance checking in a timely manner.
- Be responsible for the filing of existing and new students for both electronic records on Student Management System (SMS).
- Provide administration support to managers as required.
- Maintenance of Quality Management System (Novacore) including all policies, procedures, documents, training material. Advanced and Proficient user of MS Word and Excel suite for formatting/branding and data analysis.
- Coordination of Moodle/Google Classroom (Learning Management System) for Training team and directed by Operations Head - Admin.
- Maintenance of Course Progress and Attendance, Intervention process reports independently and with timely direction from Administration Team.
- Maintenance of enrolment process in liaison with Administration team for Domestic enrolments including Training Benchmarks.
- Providing accurate, timely and concise information to students based on the requests related to training matters mainly Intervention, Course Progress and Course Attendance
- Accurate record keeping and maintaining student records and files electronically
- Demonstrate excellent customer service skills (in person, on telephone and written), along with ability to liaise with other external stakeholders as required.
- Follow all Matic policies and procedures and Professional development.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment
- Work from home

Schedule:

- Morning shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)