Customer Service Executive for Air Freight

3 days ago


Kochi Kerala, India Astromingroup Full time

Job Summary:
Key Responsibilities:
Customer Interaction & Sales: Handle inbound and outbound inquiries for air freight services. Understand client needs, provide quotes, and offer solutions tailored to air cargo requirements.

**Shipment Coordination**: Track and monitor air shipments, update clients on status, and ensure smooth end-to-end delivery.

**Documentation & Compliance**: Prepare and verify air waybills, customs documents, and other regulatory paperwork in compliance with international air transport laws.

**Issue Resolution**: Resolve any delays, customs issues, or service interruptions promptly, ensuring client satisfaction.

**Client Relationship Management**: Build strong relationships with clients by offering reliable support and anticipating their air logistics needs.

**Reporting**: Maintain detailed records of air freight activities and customer feedback to support continuous service improvement.

Key Skills & Competencies:
Understanding of international air freight operations and IATA regulations.

Strong coordination and multitasking skills under time-sensitive conditions.

Familiarity with air cargo tracking systems and CRM platforms.

Minimum 2 years’ experience in air freight customer service or sales.

Excellent communication in English, Hindi, and Arabic.

Work Environment:
Fast-paced air freight and logistics industry.

Dynamic coordination with airlines, agents, and customs officials.

Supportive and collaborative team culture.

Pay: ₹35,000.00 - ₹50,000.00 per month

**Language**:

- English (required)
- Hindi (preferred)

Application Deadline: 14/06/2025



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