
Customer Service Executive for Air Freight
6 days ago
Job Summary:
Key Responsibilities:
Customer Interaction & Sales: Handle inbound and outbound inquiries for air freight services. Understand client needs, provide quotes, and offer solutions tailored to air cargo requirements.
**Shipment Coordination**: Track and monitor air shipments, update clients on status, and ensure smooth end-to-end delivery.
**Documentation & Compliance**: Prepare and verify air waybills, customs documents, and other regulatory paperwork in compliance with international air transport laws.
**Issue Resolution**: Resolve any delays, customs issues, or service interruptions promptly, ensuring client satisfaction.
**Client Relationship Management**: Build strong relationships with clients by offering reliable support and anticipating their air logistics needs.
**Reporting**: Maintain detailed records of air freight activities and customer feedback to support continuous service improvement.
Key Skills & Competencies:
Understanding of international air freight operations and IATA regulations.
Strong coordination and multitasking skills under time-sensitive conditions.
Familiarity with air cargo tracking systems and CRM platforms.
Minimum 2 years’ experience in air freight customer service or sales.
Excellent communication in English, Hindi, and Arabic.
Work Environment:
Fast-paced air freight and logistics industry.
Dynamic coordination with airlines, agents, and customs officials.
Supportive and collaborative team culture.
Pay: ₹35,000.00 - ₹50,000.00 per month
**Language**:
- English (required)
- Hindi (preferred)
Application Deadline: 14/06/2025
-
Kochi, Kerala, India ALPHA GLOBAL LOGISTICS Full timeWe are hiring for a G card Holder Air Export import from freight forwarding Industry Experience: 5+ yrs Salary 6 LPA Location: Cochin JD - Coordination with CHA's for clearance of Export & Import - Coordination & Updating to customers - Air Export Import DAP, DDU & DDP: quotation, handling and billing - Customs Assessment - CUSTOMS ONLINE EDI filing for...
-
Executive- Customer Service
3 days ago
Kochi, Kerala, India URBX Worldwide Logistics Full time**Position : Executive - Customer Service and Sales Support** **Department : Marketing & Sales** **Reporting to : Manager - Sales** a) Generate sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to...
-
Executive- Customer Service
4 days ago
Kochi, Kerala, India URBX Worldwide Logistics Full time**Position : Executive - Customer Service and Sales Support** **Department : Marketing & Sales** **Reporting to : Manager - Sales** a) Generate sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to...
-
Customer Service and Pricing Executive
17 hours ago
Kochi, Kerala, India Phenomenal HR Pvt Ltd Full time**Job Title**: Customer Service and Pricing Executive **Location**: Cochin **Salary**: ₹20,000 - ₹25,000 per month (based on experience) **Job Summary** We are looking for a proactive and customer-focused professional to join our team as a **Customer Service and Pricing Executive**. In this role, you will ensure exceptional client service, manage...
-
Freight Forwarding
2 days ago
Kochi, India indect Full timeKnowledge and Expereince in Freight Forwarding Operations - Air and Sea - Export & Import Process. Complete Process Management of Control Tower Operations both Import as well as Export shipments to Europe and U.S. Minimum - 5 years Experience required. Remote Working - Work from Home Job Offer. **Job Types**: Full-time, Regular / Permanent **Salary**: From...
-
Customer Service Executive
7 days ago
Kochi, Kerala, India Projx Logistics Full time**Must be a Shipping Cargo Logistics company experienced** - **UAE experienced is highly preferred** - Expert in JBM (JUPITER BUSINESS MANAGEMENT) Software. - Willing to join as soon as possible. **Good knowledge of Dubai trade, processing bill of entry** *Attending SEA, AIR & LCL inquiries, providing correct rates & necessary information needed; such as...
-
Ticketing Executive
7 days ago
Kochi, Kerala, India Angela Holidays Full timeAngela Holidays Air Ticketing Executive **Job Description**: We are seeking a competent and customer-oriented Air Ticketing Executive to join our team. As an Air Ticketing Executive, you will be responsible for efficiently handling ticketing and reservations for our clients, ensuring smooth travel experiences and exceptional customer service. Your primary...
-
Customer Service Executive
6 days ago
Kochi, Kerala, India PGS consultant Full time*COMPANY*- UAE based Freight Forwarding Company *Role*- Customer Service Executive *No:of openings*: Male -2 SALARY : 15 _20K *Qualification and Requirements:* 1) Degree+ logistics 2)Good Command over English 3) Good Attitude 4) Shipping Knowledge is a must. 5) Should be active and willing to learn 5) Basic Computer knowledge of MS Office/MS...
-
Customer Service Executive
7 days ago
Kochi, Kerala, India URBX Knowledge Park LLP Full timea) Attend to Sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to Pricing Department e) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to...
-
Operations Executive
6 days ago
Kochi, Kerala, India Affable Jobs Full timePosition: Operations Executive Qualification:BA literature, BSC Maths or Physics Experince: Minimum of 1 year of experience in shipping and logistics / Freshers can also apply salary: 25k to 30k **Key Responsibilities**: - **Freight Operations**: Support daily cargo movement across air, sea, and road. Coordinate with carriers, customs, and internal...