Customer Service Executive for Air
1 week ago
location: Ravipuram, Cochin.
Job Summary:
Key Responsibilities:
- Client Engagement & Sales Support: Communicate with customers about their air & sea freight needs, prepare quotations, and suggest optimal shipping solutions.
- Shipment Handling: Coordinate container bookings, vessel schedules, and loading/unloading processes with shipping lines and freight forwarders.
- Documentation & Compliance: Ensure all necessary documentation (BLs, invoices, packing lists, etc.) is correctly prepared and compliant with maritime shipping regulations. Problem Solving: Manage shipment issues such as delays, demurrage, or documentation discrepancies with prompt and effective solutions.
- Customer Retention: Foster long-term relationships by providing consistent updates and addressing customer concerns efficiently.
- Operational Reporting: Maintain accurate records of sea freight transactions, client communications, and shipment histories.
Key Skills & Competencies:
- In-depth knowledge of air & sea freight processes and Incoterms.
- Experience working with shipping lines and port authorities.
- Minimum 2 years’ experience in air & sea freight customer service or logistics.
- Strong interpersonal and negotiation skills.
- Proficient in English and Hindi
Work Environment:
- International air & sea freight logistics setting.
- Coordination with ports, carriers, and warehousing teams.
- Customer-centric and team-oriented workplace.
Pay: ₹35,000.00 - ₹45,000.00 per month
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Application Deadline: 07/09/2025
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