Customer Service Executive

2 weeks ago

Pune Maharashtra, India Tata Communications Full time

**Broad outline of the Role**
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- This role is in service assuerence team

**Purpose - Broad objective of the role**

**Customer Complaint Handling**

First Level Resolution

**Trouble Ticket Management**

**Customer Communication**

**Size and Scope of Role - No. of direct reports**

This is indiviual Contributor role

**Size and Scope of Role - Total team size**

**Minimum qualification & experience**
- Graduate with 0-4 years of experience

**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Sound understanding of TELECOM, switching Technologies
- Exposure to International client facing functions
- Experience in Level 1 assurance functions.

**Key Responsibilities**
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.

**Technical Competencies**

**Knowledge / Skills**

**Job Segment**:Operations Manager, Technical Support, Network Security, Network, Operations, Technology, Security

  • Customer Service Associate kannada

    2 weeks ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Service Executive

    2 weeks ago

    Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    **Hiring for Customer Service Executive** - **Strong communication skills in English must** **Location**: IT Park **Salary**: ₹20,000 - ₹22,000 per month **Experience**: Minimum 1 year **Key Responsibilities**: - Provide accurate information about products/services - Handle customer complaints and offer timely solutions - Maintain records of customer...

  • Customer Service Executive

    1 week ago

    Pune, Maharashtra, India EPIV SOLUTIONS Full time

    Company Overview EPIV Solutions is a leading Business Process Outsourcing BPO company headquartered in Pune with a specialization in IT and international BPO services Located in Fatima Nagar Pune EPIV Solutions offers both B2B and B2C services With a dedicated team of 51-200 employees the company is committed to providing exceptional customer service For...

  • Customer Service Executive

    6 days ago

    Pune, Maharashtra, India first phoenics solutions inc Full time

    **Job Description - Customer Service Executive** **Position**: Customer Service Executive **Location**: Pune, Maharashtra **Experience Required**: 2-4 Years **Employment Type**: Full-time **About the Role** **Key Responsibilities** - Handle **international voice process support** for US/UK clients, ensuring excellent communication and service quality. -...

  • Malayalam Customer Service

    7 days ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India Credence Resource Management Full time

    **Openings for Collections process(Voice) with attractive packages** **International Voice Process -** **Position Title - Customer Service Executive** **Location - Kharadi, Pune ( work from office)** ** English verbal and written skills mandatory ** **Profile Summary**: As a Customer Service Executive (CSE), you will be responsible to communicate with...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India CP HR Services Pvt.Ltd Full time

    **Job Title: Customer Service Executive** **Education - Graduate** **Location - Pune, Maharashtra** **Experience - 1 Year** **Salary Range - 15,000 - 18,000** **Roles and Responsibilities** - Build and maintain strong relationships with clients and employees, providing them with timely support and guidance related to HR services. - Actively cross-sell...

  • Customer Service Executive

    4 days ago

    Pune, Maharashtra, India Pamac Finserve Pvt Ltd Full time

    Hiring for Customer Service Executive Location - Sanewadi, Aundh, Pune 411007 Compensation: - 20k to 22k in hand Brief Job Description: 2. Basic knowledge KYC and Retail asset. 3. Immediate Joiner preferable. 5. Good communication skill 6. Age - upto 28 years 7. experience in NBFC and banking field 8879993655 MAMTA HR **Job Types**: Full-time,...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India Tech Fi Technologies Pvt Ltd Full time

    We Looking for customer service executive Voice process Pune Location **Job Types**: Full-time, Permanent Pay: ₹10,613.64 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund - Work from home Schedule: - Day shift **Language**: - English (required) - Hindi (required) Work Location: In person

  • Customer Service Executive

    1 week ago

    Pune, Maharashtra, India APPEALCAREER TECHNOLOGIES Full time

    **Designation **- Executive - Customer Service **Department **- Operation **Profile Requirements** - Good written and oral communication skills - Third-party collections experience preferred (Medical or Telecom) - HSC passed [10+2] - This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am - Sunday fixed Off & Alternate Saturday...