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Customer Relationship Executive

2 weeks ago

K K Nagar Madurai Tamil Nadu, India Zaara Dentistry Full time

We are looking for a dynamic and customer-focused Customer Support Executive (Voice Process) to handle inbound and outbound calls, resolve customer queries, and provide exceptional service.

**Key Responsibilities**:
Handle inbound and outbound customer calls professionally.

Resolve customer queries and provide accurate information.

Follow up with customers to ensure issue resolution.

Maintain records of customer interactions and transactions.

Escalate complex issues to the appropriate department.

Adhere to quality standards and company policies.

Meet daily, weekly, and monthly performance targets.

Required Skills & Qualifications:
Excellent verbal communication skills in [Specify Languages - English and Tamil].

Strong listening and problem-solving skills.

Ability to handle pressure and remain calm in stressful situations.

Basic computer knowledge and ability to navigate CRM tools.

Bachelor's degree is Mandatory;Master degree is added advantage.

Prior experience in customer support is mandatory.

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:
Cell phone reimbursement

Schedule:
Day shift

**Experience**:
total work: 1 year (preferred)

**Language**:
English (required)

Tamil (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person