Virtual Medical Receptionist

7 days ago

Remote, India Rekha Technologies, LLC Full time

We are hiring **remote medical receptionists** based in India to support a **U.S.based medical practice**. This is a **full-time, work-from-home position** where you will answer incoming phone calls from patients, schedule appointments, and provide exceptional customer service.

**Key Responsibilities**
- Answer incoming phone calls from U.S. patients in a professional, courteous manner.
- Schedule, reschedule, and confirm appointments using the medical practice’s system.
- Accurately enter and update patient information in Electronic Medical Records (EMR).
- Assist callers with questions about services, insurance, billing, and clinic policies.
- Escalate urgent or emergency calls to the appropriate department.
- Perform administrative tasks as assigned by the practice.

**Qualifications**
- Minimum **1 year experience in U.S. healthcare call center**, **U.S. medical receptionist**, or **U.S. banking phone support**.
- Excellent **spoken and written English communication skills**.
- Comfortable working **night shifts (U.S. time zone)**.
- Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
- Must have a **quiet home office** setup and **high-speed internet**.

**Preferred Backgrounds**
- Medical BPO process (U.S. clients)
- Virtual assistant for U.S. clinics or hospitals
- U.S. insurance or banking customer support (call handling)
- Experience with Athenahealth, Kareo, or similar EMR platforms (preferred but not required)

**Job Details**
- **Location**: Work from home
- **Working Hours**: Monday to Friday, **U.S. business hours (night shift IST)**

**Benefits**
- Work-from-home flexibility
- Long-term stable job
- Full training provided
- Opportunity to work with a reputed U.S. healthcare provider

**Job Type**: Permanent

Pay: ₹35,000.00 - ₹42,000.00 per month

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- Customer support: 1 year (required)
- US Healthcare: 1 year (required)
- US banking Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: Remote

Expected Start Date: 12/05/2025

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