Service Captain

**Job Title: Service Captain**

**Location: Khaleez Restaurant, Tirur**

**Reporting to: Restaurant Manager**

**Job Summary**:
We're looking for a highly skilled and charismatic Service Captain to lead our service team and ensure exceptional guest experiences. As a Service Captain, you'll be responsible for overseeing daily dining operations, managing a team of servers and hosts/hostesses, and driving sales growth through excellent customer service and relationship-building. Your passion for hospitality, attention to detail, and leadership skills will make you a valuable asset to our team.

JOB RESPONSIBILITIES:
**Customer Service**:
Greet and welcome guests, ensuring a warm and inviting atmosphere.

Take orders, answer questions, and provide menu recommendations.

Ensure prompt and attentive service, resolving any customer complaints or issues.

Present an accurate final bill to the guest and process the payment.

Possess in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions

**Restaurant Operations**:
Oversee the front-of-house operations, ensuring a smooth and efficient service.

Target Oriented

Manage table assignments, seating, order taking and wait times.

Coordinate with the kitchen staff to ensure timely food delivery and resolve issues.

Overseas and monitor the cleanliness of the restaurant.

Responsible for taking away restaurant-related equipment.

**Teamwork**:
Supervise and coordinate the activities of servers, bussers, and hosts/hostesses.

Assign tasks, provide guidance, and support team members to ensure excellent service.

Monitor and evaluate team performance, providing feedback and coaching as needed.

**Communication**:
Communicate effectively with guests, team members, and management.

Provide feedback and suggestions to improve restaurant operations and customer service.

**Qualifications**:
2+ years of experience as a Restaurant Captain or in a similar role.

Bachelor's degree in Hospitality, Restaurant Management, or a related field.

Knowledge of restaurant operations, customer service, and quality control.

**Skills and Behavioral Competencies**:
Work in a fast-paced, dynamic restaurant environment.

Ability to provide excellent customer service, including greeting customers, taking orders, and serving food and drinks.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Knowledge of menu items, ingredients, and preparation methods to answer customer questions and make recommendations.

Ensure that your uniform is clean, pressed, and well-maintained at all times.

Ability to work flexible hours, including evenings, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Work Location: In person