Customer Support Representative

6 days ago

Noida, India InstaCiti.com by Urban Basics Full time

**Job Brief**:
**Customer Support Executive Duties**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Customer Support Executive Responsibilities**:

- Answer inbound customer calls
- Handle renewals and cancellations
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Manage complaints

**Requirements and Skills**:

- Bachelor’s degree in business, computer science or engineering
- 2+ years of experience in commercial support
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Strong interest in IT or products
- Knowledge of Excel, Word, and PowerPoint

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer support: 2 years (preferred)

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