Customer Relationship Executive

2 weeks ago

Wagle Estate Thane Maharashtra, India Ekdanta Constructions and Developers Full time

Role & responsibilities:

- Act as the primary point of contact for clients throughout the sales cycle.
- Maintain strong relationships with existing and potential customers.
- Address customer inquiries, concerns, and complaints promptly.
- Assist customers in booking processes, ensuring all necessary documents are collected.
- Coordinate the signing of agreements and contracts.
- Maintain accurate records of client transactions and property details.
- Monitor customer payment schedules and send reminders for pending payments.
- Ensure timely collection of installments and coordinate with the finance team for updates.
- Conduct post-sales follow-ups to ensure customer satisfaction.
- Address grievances related to property handover, amenities, or documentation.
- Gather customer feedback and provide insights for service improvement.
- Work closely with the sales, legal, finance, and project teams to ensure smooth operations.
- Provide customers with updates on project status, possession timelines, and other developments.
- Update and maintain customer data in CRM software.
- Generate reports and analyze customer data to improve engagement strategies.
- 1-2 years of experience in billing or a related role, preferably in the construction or engineering industry.
- Strong attention to detail and organizational skills.
- Basic knowledge of MS Office (Excel, Word, etc.).
- Good communication skills, both written and verbal.
- Ability to work under pressure and meet deadlines.
- Strong analytical and problem-solving skills.
- A proactive and team-oriented mindset.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- CRM: 1 year (required)

Work Location: In person

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