Customer Service Executive

7 days ago

Wagle Estate Thane Maharashtra, India Vi Logistics Solutions Private Limited Full time

Job Profile: Customer Service Executive - Logistics

Location : [Whagle Industrial Estate, Thane (West), Maharashtra, India]

Employment Type

Full-time

Job Summary

Key Responsibilities
- **Client Interaction**: Handle inbound and outbound communication with customers regarding shipment status, delivery timelines, and service queries.
- **Order Management**: Coordinate with internal teams to ensure timely processing, dispatch, and delivery of goods.
- **Documentation**: Prepare and verify shipping documents, invoices, and delivery notes.
- **Logistics Coordination**: Liaise with transporters, warehouse teams, and third-party vendors to track shipments and resolve delays.
- **Issue Resolution**: Address customer complaints and concerns efficiently, ensuring customer satisfaction and retention.
- **Follow-ups**: Conduct regular follow-ups with clients to ensure service quality and gather feedback.
- **Process Improvement**: Suggest improvements in customer service processes to enhance efficiency and client experience.

Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Basic knowledge of logistics operations and supply chain management
- Proficiency in MS Office and CRM software
- Ability to multitask and manage time effectively
- Calm and professional demeanor under pressure

**Qualifications**:

- Must be Graduate
- 1-2 years of experience in customer service, preferably in logistics or supply chain
- Freshers may also apply

Reporting To

Operations Head or General Manager

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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