Inbound Voice Process

3 days ago


Noida Uttar Pradesh, India Career Crox Full time

**Job Title**: Inbound Voice Process Executive
**Work Days**: 5 Days Working
**Experience**: Fresher to 1 Year
**Qualification**: Undergraduate & Graduate
**Location**: Sector 59, Noida
**Salary**: ₹15,000 - ₹25,000 + Incentives
**Requirement**: Fluent English Communication

**Roles & Responsibilities**:

- Handle inbound customer calls with a polite and professional attitude.
- Resolve customer queries, complaints, and requests promptly.
- Provide product or service information clearly and accurately.
- Maintain call records and update the system after each interaction.
- Achieve daily/weekly call quality and productivity targets.
- Upsell or promote relevant services when required.
- Coordinate with internal teams to resolve customer issues.
- Follow standard operating procedures and company guidelines.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- How much do you rate your English Communication Skill out of 10?
- What's your total experience in Voice Related roles ?
- What's your current in-hand salary?
- Are you ok with given salary and jd ?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English? (preferred)

**Location**:

- Noida, Uttar Pradesh (preferred)

Work Location: In person


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