International Customer Service Rep

7 days ago


Mumbai Maharashtra, India Grace Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**

**Job Title**: International Customer Service Representative (Voice Process)

**Responsibilities**:

- Handle voice-based customer interactions for shipping logistics.
- Provide updates on shipment tracking and resolve complaints.
- Maintain accurate records in the CRM system.
- Collaborate with internal teams for issue resolution.

**Qualifications**:

- Graduate or HSC with at least 2 years of shipping logistics experience.
- Excellent English communication skills.
- Familiarity with shipping documentation and processes.
- Flexible for night shifts and US hours.
- Possess all relevant documents.

**Benefits**:

- Competitive salary and incentives.
- Professional development opportunities.
- Pick Up and Drop Off will be provided.

**Job Types**: Full-time, Permanent

Pay: ₹29,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Logistics: 2 years (required)

**Language**:

- English (required)

Work Location: In person



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