Customer Service Rep Ii

2 days ago

Pune Maharashtra, India Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and technologies that reduce the burden of living with diabetes
As the Customer Service Rep II, you will be responsible for reviewing the documents and verify them against the US Healthcare insurance policy prior to the products being shipped.

**Responsibilities may include the following and other duties may be assigned**:

- Attend training sessions and develop self-capabilities on an ongoing basis.
- Customer satisfaction to recognize timelines and qualities in published output.
- Timely and high-quality completion of cases, according to established objectives
- Support internal systems, methods, and procedures to maintain compliance.
- Understanding of client KPI & CPI requirements
- Ensures all records and documents maintained as per organizational requirements.
- Leave management policy.
- Importance of login hours and schedule adherence
- Contribution in ideas of process improvement

**Required Knowledge and Experience**:

- US Healthcare experience required.
- Minimum 3-5 years of experience, relevant to the role, is required.
- This role will require the employee to work in US shift.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

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