Service Desk Technician

7 days ago

Pune Maharashtra, India DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job Summary**

**What you will do**
- Help Desk: Provides customer service, delivery, ticket metrics, and inventory
- Enforce Information Security Requirements: includes validating evidence, working with auditors, and following compliance requirements
- Establish and maintain IT vendor relationships
- Perform IT - related purchases and track spending
- Procure hardware
- Collaborate with other teams on projects
- Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable
- Work closely with Service Desk IT-PM to manage various team projects
- Travel when needed to DigiCert sites in EU on a regular schedule.
- Help with onboarding / offboarding employees and imaging new laptops

**What you will have**
- Practical hardware and software computer knowledge. Working towards a technical degree.
- 1+ years of practical experience in the computer industry.
- Organizational skills: managing multiple projects at a time
- Very good practical Jira experience
- Communication skills: able to effectively communicate, good vision able to work through challenging situations
- Very good organizational skills
- Self-motivated good vision looking forward

**Benefits**
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support

LI-SD1

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