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Customer Support Executive
3 weeks ago
Greetings from the Zucol group of companies
**work from office only**
Are you passionate about delivering exceptional customer experiences?
Grab the opportunity of working as a **Customer Support Executive (International Process) **in our company, with the role and responsibilities of:
- Build excellent knowledge of the products & services of the company.
- Provide accurate information to customers related to the product & services.
- Assist customers over the phone or chat with technical support and service issues.
- Respond quickly, professionally, and accurately to customer inquiries.
- Resolving customers' complaints and queries.
- Feedback connection with the clients and customers.
- Maintaining records of each phone call for future reference.
- Handling the team offering customer support.
**Requirements for the profile**:
- Bachelor’s degree in management or a related field.
- Excellent communication skills
- verbal & written
- Understanding of CRM software and Microsoft Office.
- Excellent phone etiquette & active listening abilities.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
**Location**:2 nd floor, Ganga Heights, Jaipur
**Eligibility**:Fresher and/or Experienced
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Work Location: In person
