Front Office

12 hours ago


Darjiling, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:

- **Guest Check-In and Check-Out**:

- Welcome guests warmly and assist with the check-in and check-out process.
- Verify guest information, provide room keys, and explain hotel facilities and policies.
- Handle special requests, such as room upgrades or late check-outs, based on availability.
- **Reservation Management**:

- Process new reservations, modifications, and cancellations accurately.
- Manage walk-in inquiries and provide information about room availability and pricing.
- Update the hotel property management system (PMS) with all reservation details.
- **Guest Services**:

- Provide information about local attractions, dining options, and transportation.
- Address guest complaints or escalate issues to the supervisor for resolution.
- **Billing and Payments**:

- Process payments, handle cash transactions, and issue receipts.
- Ensure accurate billing and resolve any discrepancies.
- Maintain records of transactions in the hotel’s financial systems.
- **Communication and Coordination**:

- Liaise with housekeeping and maintenance to ensure guest rooms are ready and issues are resolved.
- Coordinate guest requests, such as room service, wake-up calls, or additional amenities.
- Maintain clear communication with other departments to ensure smooth operations.
- **Administrative Duties**:

- Maintain the reception area, ensuring it is tidy and presentable.
- Update guest records and maintain accurate logs of daily activities.
- Assist with preparing daily reports for the front office team and management.
- **Safety and Security**:

- Adhere to hotel security protocols, ensuring the safety of guests and their belongings.
- Monitor access to the property and report any suspicious activities.

**Qualifications**:

- **Education**:
High school diploma or equivalent; a degree or diploma in hospitality management is preferred.
- **Experience**:

- Previous experience in a customer service or front desk role, preferably in the hospitality industry.
- Familiarity with property management systems (e.g., Opera, Protel, or similar) is a plus.
- **Skills**:

- Strong interpersonal and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills and a proactive approach to guest satisfaction.
- Proficiency in MS Office and basic computer skills.
- **Languages**:
Fluency in English is required; additional language skills are an advantage.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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