Digital Marketing Customer Success Executive

3 days ago


Vaishali Ghaziabad Uttar Pradesh, India Web5G Technology Pvt Ltd Full time

**Job Summary**:
We are seeking a proactive **Digital Marketing Customer Success Executive** with a strong sales focus to manage client relationships and drive customer retention and growth. You will work closely with clients to ensure they achieve success with our digital marketing services, including **Google Ads**, **PPC**, **social media marketing**, and **branding**, while identifying upselling and cross-selling opportunities to maximize revenue.

**Key Responsibilities**:

- Manage onboarding and ongoing support for digital marketing clients to ensure satisfaction and success.
- Build strong relationships with customers to understand their business goals and challenges.
- Monitor client campaigns and performance metrics to proactively address issues and optimize results.
- Identify upselling and cross-selling opportunities and collaborate with sales teams to close deals.
- Act as the primary point of contact for client inquiries and resolve concerns promptly.
- Conduct regular check-ins, performance reviews, and strategy sessions with clients.
- Collaborate with marketing, sales, and delivery teams to align client expectations and service delivery.
- Maintain accurate client records and document interactions in CRM systems.

**Required Skills & Qualifications**:

- 1-3 years experience in customer success, account management, or sales support in digital marketing
- Solid understanding of digital marketing services such as **Google Ads**, **PPC**, and **social media marketing**:

- Strong communication, relationship-building, and problem-solving skills
- Ability to identify sales opportunities within existing client accounts
- Proficiency with CRM software (HubSpot, Salesforce, Zoho, etc.)
- Customer-focused with a proactive and solution-oriented mindset

**Benefits**:

- Competitive salary with performance-based incentives
- Paid time off and holidays
- Professional development and training programs
- Supportive team environment
- Career growth opportunities

**Job Types**: Full-time, Permanent

Pay: From ₹180,000.00 per year

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person



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