Cse (Customer Support Executive)

2 days ago

Baner Pune Maharashtra, India DigiAlpha Full time

Process: International Voice Process - Air Support and Hotel Support

Experience: 0-1 Years

What you'll be doing:

- Customer problem solving, assistance, and follow up
- Handle flight reservations (New and existing bookings
- date change, refunds, name corrections)
- Provide prompt and concise Customer services, travel booking, and support
- Handle reservations, assist, book, amend and/or cancel Air, Hotel, Car, and Activity
- Experience in Issuing International Air Tickets via Sebre is required - Amadeus
- Experience with travel loyalty programs would be advantageous.

Mandatory Skills:

- Ability to remain professional and courteous with customers at all times
- Must be available to work for 24 *7 Shift, 5 to 6 Days Working
- Excellent verbal and written communication skills

What we are looking for:

- Excellent analytical & problem-solving skills with a self-learning attitude
- Team player, self-motivated and creative thinking
- Previous Travel Product and Membership Customer Support preferred
- Strong understanding of the travel industry from the consumer perspective.
- Strong empathy and listening skills.
- Ability to be adaptable to changing situations.

We Offer:
A very open, collaborative, high-energy, non-hierarchical, no cabin environment, no dress code. Exposure

to multiple technologies and tools, with the freedom to learn and grow in any direction.

Company LinkedIn profile:
**Job Types**: Full-time, Permanent

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Are you comfortable with rotational shifts

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 7391063599

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