Customer Support Executive

3 days ago

Mumbai, India Q2pay Technologies Pvt Ltd Full time

**Responsibilities: -**

As CSE, you are the one who ensures that the customer has a successful experience with the product or service from the very beginning.
- Ensure to drive customer adoption and retention from the very steps of the user journey. - Reduce churn and increase retention of existing customers
- As CSE you should display empathy, good communication skills, problem-solving skills, and patience.
- You should have decent product knowledge to be able to understand customer issues
- You would be responsible for successful implementation and drive adoption post implementation within customer’s organization.
- Hold internal and client facing status meetings, and updates that report on performance, issues, and continuous improvement.
- Build strong working relationships with clients, stakeholders, and team members through effective communication throughout the client life cycle.

**Requirements**:

- Experience in servicing customers in BFSI segment. - Must be a Self-starter with a passionate, positive and enthusiastic attitude.
- Outstanding written and verbal communication skills, with the ability to convey issues and solutions clearly, and concisely.
- Ability to handle multiple priorities and demands in a fast-paced dynamic environment. - Lead discussions at Customer end.

**Qualifications And Experience**:

- Minimum Bachelor's degree - 2-3 years of experience in customer support.

**About Us**: Xpentra is a Q2Pay platform. Q2Pay Technologies Pvt. Ltd. is a B2B fintech company focusing on simplifying transactions around collections, payouts, and other critical business banking & bill payments. We strive to offer a complete end to end solution platform for businesses to overcome process limitations through efficient transactional processing, smart analytics, and robust reconciliation.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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