Customer Care Representative

1 week ago

Patiala, India Career Academy School Full time

**Key Responsibilities**:

- **Communication**: Effectively communicate with parents and guardians regarding school-related information, events, and inquiries.
- **Appointment Scheduling**: Coordinate and schedule meetings with school staff and parents, ensuring timely follow-ups.
- **Customer Support**: Resolve any parent issues or concerns in a courteous and timely manner, providing appropriate solutions.
- **Database Management**: Maintain accurate records of interactions, parent details, and follow-ups in school’s database system.
- **Collaboration**: Work closely with teachers, administrative staff, and school management to provide a seamless experience for families.
- **Presentation**: Ensure that the front office and communication materials reflect the school’s high standards and professionalism.

**Skills and Qualifications**:

- **Communication Skills**: Strong English speaking and writing skills. The ability to articulate clearly and professionally is essential.
- **Patience and Empathy**: Ability to stay calm, patient, and empathetic in stressful situations, particularly when handling parental concerns.
- **Convincing Skills**: Demonstrated ability to persuade and provide information effectively, especially in resolving issues or explaining school policies.
- **Presentable and Professional**: Must possess a well-groomed and professional appearance.
- **Previous Experience**: Prior experience in a customer service or administrative role, preferably in an educational setting, is desirable.
- **Multitasking**: Ability to manage multiple tasks simultaneously while maintaining attention to detail.

**Preferred Attributes**:

- Knowledge of school operations and education-related processes.
- A positive attitude and the ability to work effectively in a team-oriented environment.
- Strong problem-solving skills and the ability to remain calm under pressure.

**Benefits**:

- Competitive salary based on experience
- Opportunities for professional development
- Friendly and supportive work environment

Pay: ₹18,000.00 - ₹250,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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