Payment - Investigations/enqs

1 week ago

Hyderabad Telangana, India HSBC Full time

-Job description**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Payment - Investigations/enqs**

**Principal responsibilities**
- Conduct quality review of agent’s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.
- Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
- Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas
- Exceptional Client focus and orientation
- Ability to multi-task, depending on the criticality of the tasks.
- Ability to communicate efficiently with local and global teams
Requirements- Experience and proficiency with web-based technologies.
- MI and Reporting/ Real time management.
- Manage the delivery and resolution of all customer complaints for all CMB customer segments in MENA (except UAE).
- Ensure that all product related complaints are feedback to the product and IT teams
- Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
- Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution

**You’ll achieve more when you join HSBC.**

**Issued by HSBC Electronic Data Processing (India) Private LTD

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