Investigation Specialist
1 day ago
Elimination of online eCommerce risk. Ideal applicants will have experience in the eCommerce payments
space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Transaction Risk Investigator position relies on excellent judgement to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-party to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
· Basic Qualifications
Communication Skills
• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers
Problem Solving Skills
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyse problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritize work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions
Basic Qualifications:
- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience in payments or e-commerce
Preferred Qualifications:
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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