Safety Investigations Specialist II-

3 days ago

Hyderabad, Telangana, India Uber Full time

About The Role
As a Claims Associate you will also work in collaboration with third-party insurers with a focus on prompt investigation, routing, and escalation of claims. You will report to our CommOps Safety team in Hyderabad. Commitment to work in shifts aligning to US Business Time Zone and/or flexible to work in shifts as per Business Requirements.

What The Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----

  • Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to properly identify insurance exposure and determine applicable insurance policy.
  • Demonstrate critical thinking while adhering to established claims processes.
  • Accurately respond to inquiries received from insurance carriers and other third parties.
  • Demonstrates customer obsession when communicating with claimants, drivers, passengers, witnesses, etc.

Basic Qualifications
Should be a graduate

Prior experience in a Safety Team

Preferred Qualifications
Below is a non-exhaustive list of items that may help understand the role requirements better

  • Be an excellent communicator: You build trust with users who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations.
  • It is imperative that you have a deep understanding of the audience that you are catering to. Strong, grammatically accurate English is a must.
  • Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.
  • Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
  • Utilize strong written/electronic communication. Primary method of communication in the role is electronic. Telephonic communication is minimal.
  • Ability to learn and apply claims policies and procedures.
  • Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of stakeholders.
  • Extraordinary attention to detail.
  • Ability to maintain quality in a fast-paced, high volume environment.
  • High degree of adaptability to meet changing business needs.
  • Proficient in multi-tasking through various technology platforms.
  • Compromises when necessary in order to help the team achieve goals.
  • Maintains healthy working relationships even in disagreement.
  • Commitment to work in shifts aligning to US Business Time Zone and/or flexible to work in shifts as per Business Requirements.

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