Investigation Representative, Row Ib
6 days ago
**DESCRIPTION**:
The L2 associate acts as the primary interface between Amazon and seller partners. L2 Associates are expected to perform investigation and share the accurate findings of the claims for vendor payments.
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Key job responsibilities
A day in the life
An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms.
About the team
Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.
**BASIC QUALIFICATIONS**:
**PREFERRED QUALIFICATIONS**:
1 - Excellent communication skills (written and verbal) in English language.
2 - Good Working knowledge of MS office.
3 - Logistics background and Experience in similar role.
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