Associate Payments

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

**Job Description**:
As an Associate Payments you will be responsible for the various aspects of Risk & Payments and customer communication handled on a day-to-day basis by the Risk & Payments team.

Reporting to the Manager Payments you will be part of the Payment Operations who keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations.

**What you will do**
- Maintain agreed service levels
- Review client identity and financial documents
- Verify all new real money accounts created which fail the automated KYC checks.
- Work through methodically and accurately incoming documentation, matching details against customer profile data
- Investigate cases raised by the system to highlight possible game fraud
- Contribute towards capture of accounts involved in fraudulent activity
- Verify accounts where financial information misuse is suspected
- Verify accounts which hit velocity checks for transactions made on deposit options which allow chargeback
- Verify accounts which fail internal control checks and block them to mitigate abuse
- Analyse, keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations
- Investigate accounts where affiliate or sign-up bonus abuse is suspected
- Perform necessary customer checks upon sign-up and throughout use of service
- Review and handle cash out requests
- Report incidents, bugs and malfunctions affecting both external and internal processes to the Team/Shift Lead in a timely manner
- Liaise with other teams and departments to resolve issues and to ensure quick First-time resolution (FTR)
- Maintain effective communication flow with the rest of the Risk and CS teams.
- Work according to set priorities and current business needs.
- Verify game play to ensure fair play before any cashout is verified

**Qualifications**:
Must possess bachelor's degree, any field.

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:

- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

At Ivy, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.