Jira Solution Design and Support Technician

**We’re reinventing the market research industry. Let’s reinvent it together.**

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

**Tasks & Responsibilities**:
The below activities should not be considered a complete list of activities.
- **Solution Design**:Analyze business requirements and design comprehensive Jira solutions, including project structures, custom fields, workflows, and screen layouts to streamline project management processes.
- **Workflow Optimization**:Create and refine complex workflows to automate tasks, manage approvals, and ensure smooth project progression
- **Integration Management**:Integrate Jira with other enterprise systems and tools using APIs and add-ons to create a unified data ecosystem
- **System Administration**:Manage Jira user permissions, custom schemes, and system settings to maintain data integrity and security
- **Training and Support**:Provide training and guidance to users on best practices for utilizing Jira features and functionalities.
- **Performance Monitoring**:Monitor Jira performance, identify bottlenecks, and implement optimization strategies to maintain system efficiency.
- **Standards and Governance**:Establish and enforce Jira governance guidelines, including naming conventions, data quality standards, and best practices.

**There is strength in numbers - We are the Numerati**

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.

**_What You Can Expect from Your Intern Experience_**:

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- You’ll play an active role as a member of a dynamic team of supportive and highly motivated employees and leaders. From day one, you’ll be set up for success with your NuIntern buddy, who will be a key partner throughout your internship. Numerator’s onboarding program will introduce you to your new colleagues, immerse you into our culture, and provide you with resources to thrive._
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- Expect to make an impact on real projects, business challenges, clients, and our global teams. Interact and engage with colleagues in person at our cool headquarters, designed to further inspire innovation, creativity, and collaboration. You'll also have the opportunity to participate in local events, Hack Days, networking, and workshops._
**_Internship dates: June 9th to August 8th, 2025_**
- 7-10 years of experience in JIRA solution design.
- Ability to analyze business requirements and design comprehensive Jira solutions.
- Experience in creating and refining complex workflows.
- Extensive knowledge of Jira core features, custom fields, workflows, permissions, schemes, and reporting capabilities.
- Familiarity with scripting languages (e.g., JavaScript), APIs, and integration methods to customize Jira functionalities specifically with Azure DevOps.
- Ability to diagnose complex issues within Jira and develop creative solutions to address them.
- Define and outline best practice processes for Incident Management, Problem Management, Change management, Knowledge management, Release Management, Service catalogue, Critical Incident handling, Asset Management using ITIL foundations as a framework.
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law._
- While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment_._