Subject Matter Expert

4 days ago

Chennai, India ADCI - Tamil Nadu Full time

1+ years’ experience in program or project management
- Experience interpreting data to make business recommendations
- Bachelor’s degree or higher in Operations/Business, Project Management/Engineering
- 3-5 years' experience in project management, with proven success record
- Understand basic and systematic approaches to manage projects/programs
- Structured problem solving approach using Lean Six Sigma techniques to identify & fix defects
- Minimum intermediate level skill in SQL, Tableau and Macros

Job summary

About RBS

The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.

Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience

About the Role

As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements.

Key job responsibilities
- Own the defect elimination goal for the functional unit
- Dive deep and understand different upstream systems & processes that lead to product and process defects
- Drive inputs to improve Standard Operating Procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
- Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
- Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables

A day in the life

You will own few defects that lead to process-gaps in Inventory Management, understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects.

Each day, you will dive deep into Data using SQL to analyze opportunities, identify patterns and implement upstream solutions.

You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements.

You will finally use Tableau to create dashboards to present data driven insights to leadership for decision making.

About the team

Our program identifies, categorizes, reports and resolves inventory availability process defects in Amazon fulfillment network. We resolve key bottlenecks to make sure inventory is available for our customers. We think tech first to provide scalable solutions.
- Basic automation skills
- Experience in Inventory Management.
- Hands-on experience of SQL (intermediate level).

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