Subject Matter Expert

3 days ago


Bengaluru Karnataka, India Equiniti Full time

Management Level

G

**Subject Matter Expert - Operations**:
**Department**:Operations **Reports to**:Team Manager

**Role**:
Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team's performance and actively seek improvements to satisfy our customer needs.

**Business Function**:
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

**Core Duties and Responsibilities**:

- To ensure both new recruits and experienced team members are appropriately trained, coached and motivated so that their individual and collective performance meets the current and future performance of the business.
- Deliver training in accordance with business ang regulatory requirements in line with the Training Schedules in addition, also provide a structured coaching and support mechanism for new recruits whilst in the Academy environment.
- Analysis of key quality date to establish coaching priorities across team.
- Act as a point of reference for the team.
- Take ownership of resolution of any risks or issues identified and ensure Team Leader is fully aware of any ongoing issues.
- Work alongside the UK, US and Amsterdam operational team to ensure communication and operations are aligned.
- Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
- Support the team deliverable by undertaking a range of roles and tasks when required.
- Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- Your business shift hours and holiday calendar will be aligned based on your project allocation, i.e. UK or US.
- Achievement of agreed service standards. Motivation and efficiency of team members.
- Development of knowledge, competence and skills of self and team.
- Adherence to procedures, policies and Integrated Management System requirements.
- Quality of recommendations for continuous improvement.
- Effectiveness of change management and communication.
- Effective communication with team stakeholders.

**Competencies and Experience**:

- Prior Transfer Agent or Securities Industry experience within the financial market.
- Deliver quality to our customers.
- Drive to improve results and standards by working together as a team
- Taking ownership and responsibility
- Exhibit exceptional leadership skills with technical proficiency
- Explains or presents information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
- Explains the reasoning behind what is being said to ensure understanding and acceptance.
- Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
- Plans, co-ordinates and controls the work and resources of the team.
- Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
- Excellent verbal, written, and interpersonal communication skillsGive constructive feedback in order to identify individual
- 's development needs.
- Maintain consistency and fairness throughout the process.Has a very good understanding of the Group
- 's overall aims, structures, policies and culture, together with a good knowledge of the policies, operations, systems and relevant strategies pertaining to specific areas of the business.
- Able to assess the impact of change on products, systems, processes and people.
- Develop and maintain relationships with key contact in all relevant areas.
- Should have good understanding of the business environment in which Equiniti operates and of industry best practice.Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti
- 's business and overall aims, including relevant IT industry developments.
- Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
- Ability to multi task and meet deadlines while working in a fast paced, high volume environment
- May require the need to travel to other locations.
- Willing and able to work extended hours as needed.


  • Subject Matter Expert

    4 weeks ago


    Bengaluru, Karnataka, India Curefit Full time

    Subject Matter Expert - Customer EscalationJob Location: BengaluruJob Summary:We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Key...

  • Subject Matter Expert

    4 weeks ago


    Bengaluru, Karnataka, India Curefit Full time

    Subject Matter Expert - Customer Escalation Job Location: Bengaluru Job Summary: We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction. Key...

  • Subject Matter Expert

    3 weeks ago


    Bengaluru, Karnataka, India Curefit Full time

    Subject Matter Expert - Customer EscalationJob Location: BengaluruJob Summary:We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Key...

  • Subject Matter Expert

    2 weeks ago


    Bengaluru, India BULLSMART Full time

    Our Values - We provide equal investment service opportunities to beginners who can enjoy all our premier investment services. - We offer abundant investment tools to guide investors to discover investment opportunities and make the right decision. - We deeply care about the growth of our investors. We wish to support them in understanding how to invest and...


  • Bengaluru, Karnataka, India Lumos Learning Full time

    **Job Title**: Math Subject Matter Expert (SME) - Content Development Team **Overview**: The Content Development Team plays a crucial role in creating engaging and educational resources for students in various states across the United States. As a Math Subject Matter Expert (SME), you will be responsible for contributing to the development of content that...


  • Bengaluru, Karnataka, India Assignedge Network Pvt Ltd Full time

    As a Subject Matter Expert (SME) in Maths and Physics, your job description (JD) would typically include the following responsibilities: - **Content Development**: Developing high-quality educational content, including lesson plans, worksheets, quizzes, and other materials, that align with the curriculum and educational standards. - **Curriculum...


  • Bengaluru, Karnataka, India ZEN Cloud Systems Private Limited Full time

    **Role**: Accessibility Subject Matter Expert (SME) **Experiance**: 8+ Years **Job Mode**: Hybrid **Location**: Bangalore / Trivandrum / Hyderabad / Pune **Must Have Skills** - Strong expertise in **Accessibility (WCAG 2.1, WAI-ARIA)**: - Proficiency in **HTML, CSS, JavaScript**: - Experience with **assistive technologies** - VoiceOver, JAWS, NVDA -...

  • Subject matter expert

    2 weeks ago


    Bengaluru, India Curefit Full time

    Subject Matter Expert - Customer EscalationJob Location: BengaluruJob Summary:We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Key...

  • Subject Matter Expert

    2 weeks ago


    Bengaluru, India Curefit Full time

    Subject Matter Expert - Customer EscalationJob Location: BengaluruJob Summary:We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Key...


  • Bengaluru, India SMS Consultants Full time

    STEM Subject matter expert- Physics, Chemistry, Biology Math English. They'll create new pedagogies, new methodologies in area of STEM for 9-12.Develop time bound new saleable and innovative pedagogies. Academics+ Technology + curriculum development. Required Candidate profile Those who have done research and articles on pedagogy creations, evaluation will...