Debt Recovery Agent

22 hours ago


Bengaluru Karnataka, India futurerole.inc Full time

**Objectives of this role**
- Identify, track, manage, and investigate delinquent customer accounts
- Work closely with customers to negotiate payment arrangements
- Cultivate working relationships with customers, guiding them through the repayment process
- Follow up with customers to ensure payments are made in a timely manner
- Use databases to monitor and update outstanding accounts
- Keep records of all customer communications to build individual debtor cases

**Responsibilities**
- Identify customers with outstanding debts
- Contact and track debtors, encouraging timely repayment
- Handle customer questions, complaints, and inquiries
- Create and implement debt collection courses of action
- Negotiate specific payment plan arrangements with debtors
- Investigate discrepancies to resolve outstanding customer accounts

**Skills and qualifications**
- Outstanding interpersonal skills
- Strong organizational skills
- Clear, persuasive verbal and written communication
- Excellent negotiation skills
- Problem-solving mindset
- Professional phone etiquette

**Preferred qualifications**
- DRA Certification is Mandatory.
- Any Graduation is Mandatory.
- Knowledge of debt collection legal requirements
- Strong time-management skills
- Database management skills
- Experience working in a deadline-driven environment
- Account management experience

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Language**:

- Good ENglish + Either One Language - Kannada/ Tamil / Telugu (required)

License/Certification:

- DCA Certification (required)

Work Location: In person


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