Customer Success Operations Coordinator
1 week ago
Company Description
**Forbes **Marketplace is looking for a full-time Customer Success Operations Coordinator for Chennai, Hyderabad and Mumbai This is an entry-level business development role, reporting to the Customer Success Manager and supporting the wider commercial teams in identifying, executing, and optimizing campaigns across our Health portfolio and partners on:
**WHO WE ARE**:
Forbes Marketplace is a fast-growing portfolio of digital businesses that provides
consumers with the knowledge and research they need to make informed financial,
health, and life decisions that they can feel confident in. We have over 100 employees across the US, Europe, and India.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, unlimited PTO, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Forbes Marketplace is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Forbes Marketplace is based solely on a person's merit and qualifications
**Job Description**:
***LOCATION**: Chennai,Mumbai,Hyderabad
**RESPONSIBILITIES**:
Manage and update internal databases and tracking tools that are used by the wider Customer Success team
Work with Production team to create our advertiser’s promotional placements to be published on Forbes Health properties
Support Customer Success Manager in onboarding and executing new customer initiatives
Manage collection of creative assets, tracking, and ad verification from clients/agency contacts and coordinate with Customer Success Manager
Audit existing partner placements to optimize performance and monetization and to drive revenue growth
Project manage and coordinate with internal teams on all necessary elements for campaign execution
Work with internal teams on billing reconciliation and revenue tracking/forecasting
**REQUIREMENTS**:
Customer experience advocate with an entrepreneurial spirit who thrives in a team, goal-oriented environment with 2+ years of proven digital advertising and/or affiliate marketing experience
Familiarity with various affiliate platforms such as Impact, ShareASale, CJ, Rakuten,is a plus
Exceptional communication and organizational skills
Ability to manage stress well and juggle multiple account challenges at once
Extremely detail oriented
Fluent in Microsoft Word, Excel, and PowerPoint
Experience in WordPress, a plus
**Qualifications**:
Bachelor's Degree or equivalent
Additional Information
All your information will be kept confidential according to EEO guidelines.
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