Customer Care Executive

1 week ago

Jigani Bengaluru Karnataka, India VOX Building Product Private Limited Full time

A customer support job typically involves assisting customers with inquiries, complaints, or issues they may have with a company's products or services. The specific responsibilities can vary depending on the company and the industry, but generally include:

- Providing information about products, services, and policies.
- Resolving customer complaints or issues in a timely and satisfactory manner.
- Escalating complex or unresolved issues to a supervisor or higher level of support.
- Documenting customer interactions and maintaining accurate records.
- Providing feedback to the company regarding customer concerns or suggestions.
- Collaborating with other departments to ensure customer satisfaction.
- Following up with customers to ensure their issues have been resolved satisfactorily.
- Keeping up-to-date with product knowledge and company policies.

Customer support roles require strong communication skills, patience, empathy, and the ability to work well under pressure. Some positions may also require technical knowledge depending on the products or services being supported.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,875.15 - ₹20,839.18 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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