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Customer Care Executive

2 weeks ago

Bengaluru Karnataka, India Spiderfocus solutions Full time

**Job Title - Customer care Executive**

**Experience - 1 to 3 years**

**Location - HSR Layout. Bangalore**

**Languges - Kannada. English. Hindi.**

**Gender - Only Female.**

**Responsibilities**:

- **Make calls**: Make outbound calls to potential customers and inbound calls to existing customers
- **Provide information**: Explain the company's products and services, and answer customer questions
- **Build relationships**: Build rapport with potential customers and maintain relationships with existing customers
- **Generate sales**: Close deals by using persuasive techniques
- **Provide customer service**: Handle customer inquiries, complaints, and feedback
- **Maintain records**: Keep accurate records of calls made and sales made
- **Report**: Report on conversations, observations, and analysis to the team lead
- **Follow up**: Follow up with customers who have shown interest in the company's products
- **Improve customer experience**: Collect data on customer feedback and relay it to the relevant divisions

**Skills**:

- Good verbal and written communication skills
- Good listening skills and customer handling skills
- Ability to handle pressure
- Good MS Office knowledge
- Basic computer skills
- Fluent communication skills in the local language

Industries Insurance companies, Credit card companies, Telemarketing firms, and Banks background also works.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- Customer care executive: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

**Location**:

- Bengaluru, Karnataka (preferred)

Work Location: In person