Sales Trainer and Auditor

2 weeks ago


Noida Uttar Pradesh, India TheraYog Full time

**This is a 100% work from office profile at our Noida Sector 65 premise 6 days a week. The role involves maintaining and improving service quality standards across the sales and customer support teams through monitoring, evaluation, and training programs.**

**Quality Assurance & Training**

Conduct evaluations of other sales representatives' calls, customer service voice calls, and chat interactions
- Develop and maintain quality monitoring scorecards for sales and support channels
- Generate performance reports and analytics, identifying trends and areas for improvement
- Implement calibration sessions with team leaders
- Design and deliver sales and customer service training programs
- Create and update training materials, including sales scripts and role-play scenarios
- Conduct new hire training sessions and ongoing refresher courses

**Process Improvement**
- Collaborate with operations teams to identify process inefficiencies and recommend improvements
- Participate in the development and implementation of new quality initiatives and best practices
- Stay updated with industry trends and implement innovative quality assurance methodologies
- Work with stakeholders to align quality standards with evolving business needs

**Technical Skills**

⮚ Proficiency in quality monitoring tools and systems

⮚ Experience with Learning Management Systems (LMS)

⮚ Advanced knowledge of Microsoft Office Suite

⮚ Familiarity with call center technologies and chat platforms

⮚ Understanding of speech analytics and quality monitoring software

**Competencies**

⮚ Strong attention to detail and analytical mindset

⮚ Excellence in coaching and feedback delivery

⮚ Ability to manage multiple priorities and meet deadlines

⮚ Strong presentation and facilitation skills

⮚ Problem-solving and decision-making capabilities

Team collaboration and stakeholder management

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales Training and Auditing: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 17/02/2025


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