Sales Trainer D2c

Position:D2C Beat Trainer Skills Required: **Soft skills** CS process training **Must have: 3-5 years of training experience Salary**: 3.5 LPA -4.5 LPA + Incentives Travel**:Should be open to travel for training** **Why D2C Trainer role does exists? Retail outlet where customers queries are being addressed in-personand new propositions are being offered. Store staff and Store Managers actually serve and then sell these propositions to the customers at store. There are different type of customers who walk-in to stores. We do have Store Staff, Store Managers coming from different background & having different training requirements. We have complicated systems/Processes. Hence, it is imperative to keep them updated on all product, processes, tools, behavior and new go LIVES. To keep them updated and engaged always, there is a requirement of a Trainer (considered as Knowledge Custodians), who can visit to these stores at a set frequency (Which is atleast once a month and can be increased to 2 or 3 depending upon the count of stores and manpower aligned to them), touch base with the store staff, cascade all the updates, keep the store staff updated and last but not the least gauge their understanding and finally coach them on the opportunity areas. The trainers in some locations can be tasked with the training of on ground fleet in D2C channel i.e. SOHO ambassadors and XFEs who sell broadband at customer homes.** **Key Deliverables Training Calendar Creation**:Create Beat Plan basis training need identification. **Training Delivery and Governance** Train team on Product selling and customer experience management. **Ensure implementation of training guidelines at stores.** Travel stores to train the CROs and conduct training need analysis trainings resulting in increase in sales. Operations: **Monitor, review and drive performance of CRO** Drive training to achieve targets for new and existing store staff **Identify gaps & create solutions to improve the induction & output of store staff Role of a Trainer** **(i) Preparing PJP in consultation with the respective D2C Head and execute training & coaching of store staff members as per PJP** **(ii) Trainers to do "24" Training man-days in a month (Total 144 in six months) which will be mix of performance coaching at stores & classroom training** **(iii) Trainers will be assigned 25-30 stores for a quarter which will form part of the monthly regular PJP.** **(iv) Coaching the entire store staff members to enhance their knowledge, performance and customer experience - Following the work ways at stores (Currently: Conducting Morning Huddle, EDAC, ensuring DKT & JKQ participation, doing iCoach, Fitness certificate, coaching store staff members basis TNI etc. The count of icoaches and Fitness Certificates to be done on a daily basis are to be mutually agreed.** **(v) Conducting regular refreshers of store staff members** **(vi) Drive and administer online DKT & JKQ for store staff members, ensure participation** **(vii) Sharing daily reports and participate in monthly reviews at circle/regional level with business head** **(viii) Trainers to attend the booting of all new GO-LIVEs conducted by the central team. They have to keep themselves updated and ensure that same is cascaded to all the aligned store members (ix) Trainers to conduct the Day 1 of the NHIP training. That's primarily on Introduction to, Code of conduct and career path. On-boarding Process of a Trainer Step1:Attending NHIP and Certification All the Trainers to attend the NHIP consisting of Behavioral, Sales, Service & Cashier training. They also have to attend the training of NGS digital assets and clear the respective certifications.** **Step2:On the Job TrainingPost attending the NHIP and clearing all the certification levels, all the trainers to complete their OJT in which they have to be at a high walk-in legacy or NGS store (in discussion with D2C Head & central team) to serve customers. This OJT will be for 1 month and trainers to handle all type of customers and serve them like Store Staff. During this OJT period trainers have to achieve the GAD requirements mentioned as per the business policy set at that time. Trainer Notice Period: Any trainer who is exiting has to serve 2 months of notice period. GEO Tagging-Trainers to login-in and log-out using GEO Tagging after reaching and while leaving from the store/s. The location/s to be captured in the GEO tagging report. This needs to be done on all the working days** **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹35,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Life insurance - Paid time off Schedule: - Day shift - Monday to Friday - Morning shift - Weekend availability Supplemental Pay: - Performance bonus Work Location: In person